The customers' question: Reduce vendor errors in the invoice process and resulting shipment delays and maintain existing Customs Clearance Agent but use their innovative solutions.
The challenge -
- To reduce administrative responsibilities surrounding the management of a duty drawback program.
- Need to minimize manual effort to capture SKU-level value, duty, and customs fees, especially for clients who lack the ability to automate the entry process themselves.
- Mitigate risk of errors related to manual processing.
The customer -
- A Maersk client for SCM, Freight Forwarding, and Brokerage Solutions.
- The cost-mitigating solutions that Maersk brought to the table were differentiators that “won” this business.
- By combining drawback automation with other innovations, this importer realized dramatic cost reductions.
Detailed output reports
The solution -
- Maersk's systems provide the flexibility to use commercial invoices in Excel format to replicate an EDI invoice load.
- With invoice data loaded at the lowest SKU level, the entry captures all the item/colour/size details at the time of entry.
- This level of detail enables production of extremely detailed output reports, formatted in the provider's structure.
The result -
- Mitigated risk of data entry errors, resulting in higher compliance audit scores.
- Immediate reduction in administrative costs to capture the entry detail manually.
- Risk of drawback data entry errors dramatically reduced, increasing efficiency and eliminating review and correction of entry data captured manually.
