Download PDF version

Helm Operations, a global pioneer in maritime operations software, is proud to announce that it has been awarded a major contract by Washington State Ferries (WSF) to replace its legacy crew dispatching system with Helm CONNECT - a modern, web-based solution purpose-built for maritime operations.

As the largest ferry system in the United States, Washington State Ferries operates 21 vessels across 10 routes and 20 terminals. Helm CONNECT’s dispatching platform will transform WSF’s operations by improving the efficiency, consistency, and accessibility of processes and information to support the effective management of agency operations, as well as service delivery to the public.

Benefits of Helm CONNECT

The new system will optimise complicated processes, such as watch/shift scheduling and dispatching

The new system will optimise complicated processes, such as watch/shift scheduling and dispatching, position and vacation bidding, training, and qualifications. 

Additional benefits include improvements to the transparency of the information, application data security, payroll auditing, and verification that agency policy and U.S. Coast Guard regulations are followed.

Words from the CEO of Helm

This is more than a software upgrade — it’s a mission-critical overhaul,” said Nolan Barclay, CEO of Helm Operations.

He adds, “WSF plays an essential role in the daily lives of thousands of Washingtonians. We’re honoured to bring our expertise to such a vital public service and help modernise one of the most iconic ferry systems in the world.

Technological update

This initiative marks a major step forward in maritime technology adoption across government fleets and signals a renewed focus by WSF leadership on reliability, operational resilience, and employee experience.

We are thrilled to partner with Helm CONNECT in the development of WSF’s Dispatch Replacement Project,” said Beth Stowell, Sr. Director of Fleet Operations for Washington State Ferries, adding, “This modern platform will replace our aging Automated Operation Scheduling System (AOSS), which no longer meets the processing and reporting needs of Washington State Ferries.”

Download PDF version Download PDF version

In case you missed it

DNV data shows growth in LNG vessel orders 2025
DNV data shows growth in LNG vessel orders 2025

The ordering of alternative-fuelled vessels is continuing to grow in 2025, despite a slowdown in the overall newbuild market. According to data from DNV’s Alternative Fuels...

S-100: Charting a sustainable course for maritime's digital future
S-100: Charting a sustainable course for maritime's digital future

Maritime digitalisation, decarbonisation and autonomy were the dominant themes at this month's Nor-shipping conference, where mariners from around the world gathered to discuss the...

TGE Marine's ammonia systems lead maritime innovation
TGE Marine's ammonia systems lead maritime innovation

Höegh Autoliners has revolutionised maritime transport with its Aurora Class vessels, marking significant progress toward sustainable deep-sea shipping. These Pure Car and Tru...

vfd